Delivery Information

DELIVERY AND THE CORONAVIRUS

Updated July 2023

International standard delivery from AU to NZ continue to be delayed even though impacts of the Coronavirus restrictions have been lifted. Due to ongoing reduced airfreight frequency and border clearance backlogs, current delays may be impacted by a further 7-14 business days on top of our normal standard delivery times, making the current standard delivery time between 21-28 business days. NZ Post are prioritising Express and Tracked items over Standard (economy) services. NZ Post have implemented a reduced delivery schedule along with expanded safety measures which are also causing delays at distribution centres and with carriers. NZ Post delivery days are dependent on area, some areas receive deliveries Monday/Wednesday/Friday and others Tuesday/Thursday/Saturday.

We apologise for the delays you may experience and appreciate your patience. We work hard to process and dispatch orders as quickly as possible to ensure the quickest delivery available. We thank you for your support and understanding.

For latest information from New Zealand Post please click here

It is essential in times like this to address your item correctly, so please ensure you enter the correct details at checkout.

To ensure timely delivery, please check your address details with New Zealand Post click here.

We make every effort to deliver your order to you in good condition and in a timely manner. We use New Zealand Post for all deliveries.

We will do everything in our power to ensure your order is dispatched in the fastest possible manner. To ensure your order is delivered on time please include your postcode in your address details.

New Zealand Postcode finder New Zealand Post

All orders are processed and dispatched the same day providing it is a business day and prior to 12:00pm. All orders received after 12:00pm will be processed and dispatched the next business day.

All orders placed on weekends or public holidays will be processed and dispatched on the next business day.

Updated Normal Standard delivery times:

Regular Post –Estimated delivery time from dispatch is 21-28 business days. Please allow more time for rural and remote areas.

Regular Post with tracking delivery time from dispatch is 10-14 business days to major metro areas. Please allow more time for rural and remote areas.

Express Post –Estimated delivery time from dispatch is 5-7 business days to major metro areas. Please allow more time for rural and remote areas.

Postage and handling options;

Regular delivery: $9.95

Tracking: available at checkout

Express Post: available at checkout

Payment Options

Credit Card:

You can pay for your order by using your Master Card, Visa Card, Master Debit Card, Visa Debit Card or from your Paypal account balance.

All credit cards payments are processed through the PayPal secure payment gateway and will ensure security and confidentiality.

Paypal:

If you choose PayPal as your payment method, you can use your PayPal account balance or your Credit Card or your Credit/Debit Card to make payment.

Your payment will be processed immediately and we will be notified of that payment along with your order. This is an automatic process and will ensure your order is dispatched that day to ensure the fastest delivery.

Dispatched in good faith:

We always endeavour to dispatch items within the above stated times. Delivery time is an estimate provided by New Zealand Post.

Estimated delivery time is not a guarantee of delivery time. We make every effort to dispatch on time to ensure you receive your order within the estimated delivery time.

If you do not receive your order within the estimated delivery time we apologise on behalf of the postal service which unfortunately is out of our control.

If you do not receive your order in reasonable time please contact us via email to admin@ nzwillkit.com and please include your name, address details and your order number in your correspondence.

We will make every effort to find your order and facilitate delivery.

If an item is listed on our website and the item becomes unavailable, we will not automatically supply something similar.

We will contact you via email OR telephone and offer you a refund or a product of similar value – whatever you prefer - it’s your choice!

If an item becomes permanently unavailable from a supplier, we will cease to offer it on our website.

Glossary:

Dispatch: When we physically will send your order from our organisation

Delivery: Estimated delivery times provided by the postal service of when you should expect delivery of your order

Credit Card: A Master Card or Visa Card is a form of credit card

Credit/Debit Card: A Master Card of Visa Card that uses funds in your savings or cheque account

PayPal: PayPal is a service that allows you to send money and accept payments. A payment gateway that is secure and independent of business users.

You can use your credit card to make payments through a PayPal account.