Delivery Information

DELIVERY AND THE CORONAVIRUS

7th September 2021

NZ Post is an essential service and will continue to deliver during current Alert Levels. Please be aware that NZ Post is operating within Covid-19 workforce restrictions which are causing delays. Regular postage of the New Zealand Will Kit is delivered by NZ Post as standard mail – not a parcel and therefore not sent with tracking.

In these pandemic times delays are being caused due to increased deliveries as more people order online, less people to process deliveries due to Covid-19 working restrictions and the restrictions placed on freight and logistic services. Due to Covid-19 many of Australia's major cities are in lockdown causing postal delays to New Zealand. Standard mail delivery time estimate is: 25+ business days.

In these challenging times you may experience delays, please accept our sincerest apologies and know that we are processing and dispatching orders as usual. We thank you for your patience and your understanding in this matter.

For latest information from New Zealand Post please click here

It is essential in times like this to address your item correctly, so please ensure you enter the correct details at checkout.

To ensure timely delivery, please check your address details with New Zealand Post click here.

We make every effort to deliver your order to you in good condition and in a timely manner. We use New Zealand Post for all deliveries.

We will do everything in our power to ensure your order is dispatched in the fastest possible manner. To ensure your order is delivered on time please include your postcode in your address details.

New Zealand Postcode finder New Zealand Post

All orders are processed and dispatched the same day providing it is a business day and prior to 12:00pm. All orders received after 12:00pm will be processed and dispatched the next business day.

All orders placed on weekends or public holidays will be processed and dispatched on the next business day.

Expected delivery times:

Regular Post –Estimated delivery time from dispatch is 25+ business days. Please allow more time for rural and remote areas.

Express Post –Estimated delivery time from dispatch is 5-8 business days to major metro areas. Please allow more time for rural and remote areas.

Postage and handling options;

Regular delivery: $9.95

Tracking: available at checkout

Express Post: available at checkout

Payment Options

Credit Card:

You can pay for your order by using your Master Card, Visa Card, Master Debit Card, Visa Debit Card or from your Paypal account balance.

All credit cards payments are processed through the PayPal secure payment gateway and will ensure security and confidentiality.

Paypal:

If you choose PayPal as your payment method, you can use your PayPal account balance or your Credit Card or your Credit/Debit Card to make payment.

Your payment will be processed immediately and we will be notified of that payment along with your order. This is an automatic process and will ensure your order is dispatched that day to ensure the fastest delivery.

Dispatched in good faith:

We always endeavour to dispatch items within the above stated times. Delivery time is an estimate provided by New Zealand Post.

Estimated delivery time is not a guarantee of delivery time. We make every effort to dispatch on time to ensure you receive your order within the estimated delivery time.

If you do not receive your order within the estimated delivery time we apologise on behalf of the postal service which unfortunately is out of our control.

If you do not receive your order in reasonable time please contact us via email to admin@ nzwillkit.com and please include your name, address details and your order number in your correspondence.

We will make every effort to find your order and facilitate delivery.

If an item is listed on our website and the item becomes unavailable, we will not automatically supply something similar.

We will contact you via email OR telephone and offer you a refund or a product of similar value – whatever you prefer - it’s your choice!

If an item becomes permanently unavailable from a supplier, we will cease to offer it on our website.

Glossary:

Dispatch: When we physically will send your order from our organisation

Delivery: Estimated delivery times provided by the postal service of when you should expect delivery of your order

Credit Card: A Master Card or Visa Card is a form of credit card

Credit/Debit Card: A Master Card of Visa Card that uses funds in your savings or cheque account

PayPal: PayPal is a service that allows you to send money and accept payments. A payment gateway that is secure and independent of business users.

You can use your credit card to make payments through a PayPal account.